Best Buy
Complete return policy information for Best Buy
5
/ 10
RefundScore™
Average policy
Default Return Timeline
15
Days for Most Items
Standard window for 40% of products
Policy Highlights
79
Free Shipping Items
63
Categories Covered
49% free return shipping
Extended terms for members
Multiple purchase channels
Smart Policy Navigator
Return Policy Overview
Find the information you need quickly with our smart policy navigator. No more hunting through complex tables.
1
Quick Item Lookup
Return:
Shipping:
Restocking fee
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Try searching for a broader category or check the complete policy matrix below.
Popular Items to Search
Return Period
Return Shipping
Customer Tier
Purchase Channel
Restocking fee applies
2
Policy at a Glance
Best Buy at a Glance
Key policy information for most purchases
4
/ 10
RefundScore™
Below Average
15
Days
Standard return window
49%
Free
Return shipping
Policy Highlights
Mixed return shipping costs
Enhanced returns for members
Some items have restocking fees
161 product categories covered
Most items: 15-day returns , better terms for members
3
Your Personal Terms
Your Return Terms Calculator
Get personalized policy information based on your specific situation
Your Return Terms
Days to return
Free shipping
Restocking fees
Items Matching Your Situation
Fee
+ more items
Recommendations for You
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Calculating your terms...
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Select your membership, shopping method, and item condition above to see personalized return terms.
4
Browse by Return Period
Browse by Return Period
Items grouped by how long you have to return them
90+ Day Returns
Most generous
3 items
Extended return window for peace of mind
Example Items:
Litter boxes 90 days
Litter boxes 90 days
Litter boxes 90 days
Click to see all items
Tap for all items
Click to collapse
Tap to collapse
All Items in This Category:
Litter boxes [object Object]
90 days
Free shipping
Litter boxes [object Object]
90 days
Free shipping
Litter boxes [object Object]
90 days
Free shipping
60-89 Day Returns
Very good
59 items
Generous return period for most items
Example Items:
Electronics 60 days
Electronics 60 days
Electronics 60 days
+ 56 more items
Click to see all items
Tap for all items
Click to collapse
Tap to collapse
All Items in This Category:
Electronics [object Object]
60 days
Free shipping
Electronics [object Object]
60 days
Free shipping
Electronics [object Object]
60 days
Free shipping
Electronics [object Object]
60 days
Free shipping
Home Appliances [object Object]
60 days
Free shipping
Home Appliances [object Object]
60 days
Free shipping
Drones [object Object]
60 days
Free shipping
Drones [object Object]
60 days
Free shipping
Drones [object Object]
60 days
Free shipping
Drones [object Object]
60 days
Free shipping
Pet training devices [object Object]
60 days
Free shipping
Pet training devices [object Object]
60 days
Free shipping
Pet training devices [object Object]
60 days
Free shipping
Hearing aids [object Object]
60 days
Free shipping
Hearing aids [object Object]
60 days
Free shipping
Hearing aids [object Object]
60 days
Free shipping
Hearing amplifiers [object Object]
60 days
Free shipping
Hearing amplifiers [object Object]
60 days
Free shipping
Burrow furniture [object Object]
60 days
Burrow furniture [object Object]
60 days
Lovesac furniture [object Object]
60 days
Lovesac furniture [object Object]
60 days
Lovesac furniture [object Object]
60 days
Plunge premium cold tubs [object Object]
60 days
Plunge premium cold tubs [object Object]
60 days
Sun Home premium saunas [object Object]
60 days
Sun Home premium saunas [object Object]
60 days
Major Appliances [object Object]
60 days
Major Appliances [object Object]
60 days
Major Appliances [object Object]
60 days
Major Appliances [object Object]
60 days
Major Appliances [object Object]
60 days
Major Appliances [object Object]
60 days
Major Appliances [object Object]
60 days
Major Appliances [object Object]
60 days
TVs over 50 inches [object Object]
60 days
TVs over 50 inches [object Object]
60 days
TVs over 50 inches [object Object]
60 days
TVs over 50 inches [object Object]
60 days
TVs over 50 inches [object Object]
60 days
TVs over 50 inches [object Object]
60 days
TVs over 50 inches [object Object]
60 days
TVs over 50 inches [object Object]
60 days
Kegerators [object Object]
60 days
Kegerators [object Object]
60 days
Kegerators [object Object]
60 days
Kegerators [object Object]
60 days
Kegerators [object Object]
60 days
Kegerators [object Object]
60 days
Kegerators [object Object]
60 days
Kegerators [object Object]
60 days
Soda Stream makers [object Object]
60 days
Soda Stream makers [object Object]
60 days
Soda Stream makers [object Object]
60 days
Soda Stream makers [object Object]
60 days
Soda Stream makers [object Object]
60 days
Soda Stream makers [object Object]
60 days
Soda Stream makers [object Object]
60 days
Soda Stream makers [object Object]
60 days
30-59 Day Returns
Standard
6 items
Typical retail return window
Example Items:
Verizon devices 30 days
Verizon devices 30 days
Microsoft Office 30 days
+ 3 more items
Click to see all items
Tap for all items
Click to collapse
Tap to collapse
All Items in This Category:
Verizon devices [object Object]
30 days
Free shipping
Verizon devices [object Object]
30 days
Free shipping
Microsoft Office [object Object]
30 days
Free shipping
Microsoft Office [object Object]
30 days
Free shipping
Microsoft Office [object Object]
30 days
Free shipping
Burrow furniture [object Object]
30 days
15-29 Day Returns
Limited
65 items
Shorter return period - plan accordingly
Example Items:
Electronics 15 days
Electronics 15 days
Home Appliances 15 days
+ 62 more items
Click to see all items
Tap for all items
Click to collapse
Tap to collapse
All Items in This Category:
Electronics [object Object]
15 days
Free shipping
Electronics [object Object]
15 days
Free shipping
Home Appliances [object Object]
15 days
Free shipping
Drones [object Object]
15 days
Free shipping
Drones [object Object]
15 days
Free shipping
Digital cameras [object Object]
15 days
Free shipping
Digital cameras [object Object]
15 days
Free shipping
Camera lenses [object Object]
15 days
Free shipping
Camera lenses [object Object]
15 days
Free shipping
Camcorders (including action cameras) [object Object]
15 days
Free shipping
Camcorders (including action cameras) [object Object]
15 days
Free shipping
Golf launch monitors [object Object]
15 days
Free shipping
Golf launch monitors [object Object]
15 days
Free shipping
Premium scooters [object Object]
15 days
Free shipping
Premium scooters [object Object]
15 days
Free shipping
Super scooters [object Object]
15 days
Free shipping
Super scooters [object Object]
15 days
Free shipping
Mobility scooters [object Object]
15 days
Free shipping
Mobility scooters [object Object]
15 days
Free shipping
Electric wheelchairs [object Object]
15 days
Free shipping
Electric wheelchairs [object Object]
15 days
Free shipping
Leg and body recovery systems [object Object]
15 days
Free shipping
Leg and body recovery systems [object Object]
15 days
Free shipping
Projectors [object Object]
15 days
Free shipping
Projectors [object Object]
15 days
Free shipping
Projector screens [object Object]
15 days
Free shipping
Projector screens [object Object]
15 days
Free shipping
Premium cold tubs [object Object]
15 days
Free shipping
Premium cold tubs [object Object]
15 days
Free shipping
Premium saunas [object Object]
15 days
Free shipping
Premium saunas [object Object]
15 days
Free shipping
Special-order products [object Object]
15 days
Free shipping
Special-order products [object Object]
15 days
Free shipping
Hearing amplifiers [object Object]
15 days
Free shipping
Halloween decorations [object Object]
15 days
Free shipping
Halloween decorations [object Object]
15 days
Free shipping
Halloween decorations [object Object]
15 days
Free shipping
Christmas decorations [object Object]
15 days
Free shipping
Christmas decorations [object Object]
15 days
Free shipping
Christmas decorations [object Object]
15 days
Free shipping
Physical computer software [object Object]
15 days
Free shipping
Physical movies [object Object]
15 days
Free shipping
Physical music [object Object]
15 days
Free shipping
Physical video games [object Object]
15 days
Free shipping
Physical books [object Object]
15 days
Free shipping
Video game guides [object Object]
15 days
Free shipping
Sheet music [object Object]
15 days
Free shipping
Plunge premium cold tubs [object Object]
15 days
Sun Home premium saunas [object Object]
15 days
Major Appliances [object Object]
15 days
Major Appliances [object Object]
15 days
Major Appliances [object Object]
15 days
Major Appliances [object Object]
15 days
TVs over 50 inches [object Object]
15 days
TVs over 50 inches [object Object]
15 days
TVs over 50 inches [object Object]
15 days
TVs over 50 inches [object Object]
15 days
Kegerators [object Object]
15 days
Kegerators [object Object]
15 days
Kegerators [object Object]
15 days
Kegerators [object Object]
15 days
Soda Stream makers [object Object]
15 days
Soda Stream makers [object Object]
15 days
Soda Stream makers [object Object]
15 days
Soda Stream makers [object Object]
15 days
No Returns / Final Sale
Restricted
28 items
Items cannot be returned
Example Items:
Activatable devices 14 days
Activatable devices 14 days
Activatable devices 14 days
+ 25 more items
Click to see all items
Tap for all items
Click to collapse
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All Items in This Category:
Activatable devices [object Object]
14 days
Free shipping
Activatable devices [object Object]
14 days
Free shipping
Activatable devices [object Object]
14 days
Free shipping
Activatable devices [object Object]
14 days
Free shipping
Activatable devices [object Object]
14 days
Free shipping
Activatable devices [object Object]
14 days
Free shipping
Custom orders [object Object]
Final Sale
Personalized orders [object Object]
Final Sale
Items marked as Final Sale [object Object]
Final Sale
Non-subscription digital content [object Object]
Final Sale
Codes or prepaid cards [object Object]
Final Sale
Vehicle replacement key fobs [object Object]
Final Sale
Memberships [object Object]
Final Sale
Trading cards [object Object]
Final Sale
Products with 300 or greater watt hour capacity [object Object]
Final Sale
Golf carts [object Object]
Final Sale
Utility terrain vehicles [object Object]
Final Sale
Electric bikes [object Object]
Final Sale
Electric mopeds [object Object]
Final Sale
Plumbing items [object Object]
Final Sale
Products that interact with bodily fluids [object Object]
Final Sale
SIM kits [object Object]
Final Sale
LEGO products [object Object]
Final Sale
Completed services [object Object]
Final Sale
Delivered home standby generators [object Object]
Final Sale
Delivered whole home backup [object Object]
Final Sale
Marketplace Sellers entertainment products [object Object]
Final Sale
Consumable items [object Object]
Final Sale
Need Complete Details?
The comprehensive policy matrix with all variations is available below
Detailed Analysis
Complete Policy Matrix
Deep dive into all 161 policy variations across product categories, customer tiers, and purchase channels. Perfect for understanding specific scenarios.
161
Policy Records
17
Categories
161
Customer Tiers
2
Purchase Channels
| Product/Item | Customer Tier | Channel | Item Condition | Return Period | Restocking Fee | Return Shipping | Notes |
|---|---|---|---|---|---|---|---|
| | | |
Customer Tier
Purchase Channel
Item Condition
Restocking Fee
Return Shipping
Showing of 161 policy records
electronics
44 records
Avg: 31 days
appliances
41 records
Avg: 43 days
health-products
23 records
Avg: 32 days
transportation
8 records
Avg: 8 days
entertainment
8 records
Avg: 13 days
pet-supplies
6 records
Avg: 75 days
seasonal
6 records
Avg: 15 days
furniture
6 records
Avg: 55 days
other
5 records
Avg: 6 days
digital
4 records
Avg: 23 days
sports
2 records
Avg: 15 days
services
2 records
Avg: 0 days
toys
2 records
Avg: 0 days
gift-cards
1 records
Avg: 0 days
automotive
1 records
Avg: 0 days
home-garden
1 records
Avg: 0 days
consumables
1 records
Avg: 0 days
Returns & Support
Membership & Benefits
Shopping
Return Window Distribution
60+ days 62 records
15-59 days 71 records
2-14 days 6 records
Non-returnable 22 records
Customer Tier Benefits
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 15 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 14 avg days
[object Object] 14 avg days
[object Object] 14 avg days
[object Object] 14 avg days
[object Object] 14 avg days
[object Object] 14 avg days
[object Object] 30 avg days
[object Object] 30 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 0 avg days
[object Object] 0 avg days
[object Object] 0 avg days
[object Object] 0 avg days
[object Object] 0 avg days
[object Object] 0 avg days
[object Object] 0 avg days
[object Object] 0 avg days
[object Object] 0 avg days
[object Object] 0 avg days
[object Object] 0 avg days
[object Object] 0 avg days
[object Object] 0 avg days
[object Object] 0 avg days
[object Object] 0 avg days
[object Object] 0 avg days
[object Object] 0 avg days
[object Object] 0 avg days
[object Object] 0 avg days
[object Object] 0 avg days
[object Object] 0 avg days
[object Object] 0 avg days
[object Object] 90 avg days
[object Object] 90 avg days
[object Object] 90 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 15 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 30 avg days
[object Object] 30 avg days
[object Object] 30 avg days
[object Object] 30 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 15 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 15 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 15 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
[object Object] 60 avg days
Most Complex Categories
44
electronics
41
appliances
23
health-products
8
transportation
8
entertainment
6
pet-supplies
📜 Policy Sources & Verification
Data Quality: Complete | Confidence: High
Last verified: 7/26/2025
Official Policy Sources
Always verify with the retailer
Return policies can change. For the most current information, always check Best Buy's official website before making returns.